Registration and Sign In :

Click on the 'Sign Up' link on the homepage of letzkit360.com. Enter your full name, Email id., contact number, password and click on 'Submit' and you are registered with us.

Is it necessary to register for booking tickets?

Although registering is not a compulsion, we would suggest you to register on our website, since it would allow you to view your entire booking history and avail the exciting offers

Why am I being asked for my Mobile number?

Well, the simplest reason being that it is for the security of your transaction and also so that the booking confirmation can be sent to you via SMS. What's more, you also get the dope on discounts and offers.

What are the benefits of registering on the site?

By registering, you get access to your booking history on the site. You can also opt to get information on special offers.

I have forgotten my password, how do I proceed?

On the letzkit360.com home page, enter your username in the login box on the top right hand corner, click on the Forgot Password link, and the password will be emailed to you on the email address registered with us.

Ticket Booking:

Before booking Tickets :

When does advance booking open on Letzkit360?

Commencement of booking depends entirely on cinema planning and the release date of the movie. Whenever the cinema opens the show for advance booking, the show is automatically made available on Letzkit360.

Do you charge extra fees for a booking?

Letzkit360 internet handling fees of Rs. 5/- to Rs. 25/- (depending on the ticket price) per ticket and service tax on the convenience fee w.e.f. July 1, 2009. Plus government taxes if applicable.

Can I choose my seat at the events/play?

Absolutely, this is one of the most beneficial features we offer so that our customers have a good ticketing experience. You have the choice of selecting or changing your seats at every step of the transaction. This facility is available to only those venues that offer seat selection.

How many tickets can I book in one transaction?

You are allowed a maximum of 10 tickets per transaction in each area category of the cinema screen. The maximum quantity of tickets available may vary from time to time.

Is there a cut off time for booking tickets?

The cut-off time for booking may vary from cinema to cinema as it is governed by the cinema. It's usually 1-2 hours before the show start time

During Booking Tickets :

How can I confirm whether my tickets have been booked?

As soon as your booking is confirmed, a confirmation e-mail and SMS containing your booking details is sent across to the contact details entered while booking. In case you have not received the confirmation e-mail/SMS, please click on the 'Resend Confirmation' button on the homepage and enter the contact details used while transacting, a confirmation e-mail/SMS would be resent to you.

I booked tickets through the website but did not get the confirmation email / SMS.

In case your confirmation details are lost, click on the 'Resend Confirmation' link on the website to resend the confirmation e-mail and SMS

Procedure to book tickets through letzkit360.com:

  1. Log on to www.letzkit360.com
  2. Register yourself(We Recommend!) Sign in or 'Fconnect'
  3. Select the desired City. On selecting a specific region, you would be able to view all the current and upcoming events in that particular City/Region.
  4. Select events/play, date & time.
  5. Select the seating category and the no. of seats.
  6. 'Choose Seats' as per your preference.
  7. Click on 'Continue'
  8. Crosscheck your show details and the amount payable in the Order Summary.
  9. Click on 'Proceed to Payment' to go ahead with your booking.
  10. Enter your Email Id and Mobile no. in order to get the booking confirmation email and SMS.
  11. Choose the preferred Mode of Payment.
  12. Enter your Card number and other card details.
  13. Read and Check 'I Agree to the Terms and Conditions'
  14. Click on 'My payment' to save your card details to make a faster payment the next time you book tickets on our website. (We Recommend!)
  15. Click on 'Proceed Payment'
  16. You will receive a booking confirmation number. A confirmation email and SMS will be sent across to you.
  17. The Credit/Debit Card holder or the account holder in case of a netbanking transaction need to be present during time of ticket collection. In a rare case, if you do not receive the email or SMS, please check for the booking history (For Registered users) on the website, or click on the 'Resend Confirmation' option to get a new confirmation.

After Booking Tickets:

Will my events/play tickets be delivered after my booking is completed?

Your events/play tickets are confirmed and paid for, and need to be collected from the box office counter at the cinema. You can visit the cinema at any time before the show and collect your tickets from the box office. Please note that you will be required to show the Credit/Debit card used while transacting along with the confirmation E-mail/SMS and sign on the acknowledgement slip while collecting the tickets.

Do I need to carry my Credit/ Debit card when I collect my tickets?

Yes. It is necessary to carry the Credit/ Debit card used for booking when you pick the tickets from the cinema. This is to ensure that the person booking the ticket is the bonafide owner of the card.

I have booked tickets on my credit card for my friends/family, but I cannot attend the show personally. How do I ensure that they will be issued tickets at the cinema without my card?

In a rare case scenario, where the cardholder is absent during the collection of tickets, the person collecting the tickets needs to show the photocopy of the front and reverse side of your card which should be signed by the cardholder along with the confirmation mail/sms. We recommend you scratch off the CVV number for security reasons. Enjoy the show

How much time before the show do I have to collect my tickets?

Since the ticket is already paid for, it is available for collection at the box office at any time before the show. However, we recommend collecting the ticket 10-15 minutes earlier in case of a last minute queue at the box office

My booking number is __________. Can you check and revert if my booking is confirmed?

If you are a registered user, please login with your username and password. Then check the Booking History section, which will show a list of all bookings done by you. If the booking details show up in this section, then your booking has been successful.

I accidentally booked my tickets for today instead of tomorrow, can you change the tickets?

Tickets once booked are deemed sold. Hence it is not possible to cancel, replace or refund a confirmed booking.

Can I change my seat numbers?

No. It is not possible to change the seat numbers of a ticket once booked

Can I change the show time that I have booked for?

Once a ticket is booked, it is deemed as sold and there is no privilege to revise the booking details.

Can we cancel or replace our tickets?

As per cinema policy, once a ticket has been paid for, it is deemed sold. It cannot be replaced or cancelled

Payment

Verified By Visa - MasterCard Secure Code

How do I get this 'extra password'?

It's simple. Log on to your bank's website, register your card for Verified by Visa or MasterCard SecureCode and get your password. Each bank has its own process for card registration so log on to your bank's website for details.

What do I do after registering with VBV/MSC?

Now, every time you book on Letzkit360, after entering your card details on the payment page, you will be redirected to your bank's website. Enter your VBV/MSC password thereafter which you will be redirected back to Letzkit360 for completing the booking process.

Do American Express cards have a similar authentication?

For Amex cards the 'extra level of authentication' will work slightly differently. Amex uses the AVS-Address Verification System. On the payment page on Letzkit360, you will be asked to enter your billing address. This will be checked against your billing address the bank has on its records. If the addresses don't match your payment will be rejected. If you don't remember your exact billing address, you can confirm it from your Credit Card statement.

What are the modes of payment available to book tickets?

We have the below modes of payment available for purchasing tickets:

Websites:

  1. QuickPays
  2. Debit/Credit Card
  3. Netbanking
  4. American Express ezeClick
  5. Cash Card / Mobile / Wallet
  6. Gift Voucher
  7. Redeem points(Payback & Citibank Reward Points)

This is a very rare situation, and can occur in case of a network fluctuation at the venue at the time of confirming the transaction. In this case, a reverse request for the charge on your card will be sent by us the same day to the bank.